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Our Policies

Welcome to the FCA NATURALS!! Our products are designed with you in mind. We pride ourselves on creating quality and affordable handmade products for the entire family. All of our products are produced in small batches and all products expire within 1 year of purchase unless otherwise indicated.

Processing Time

Once your order has been received, it is then hand packed and labeled. Your order will be shipped in no more than 2 to 3 business days after the order is processed exluding weekends or holidays. If your order is delayed for any reason, you will be contacted via email.

Please allow 3-5 business days to process your order. If your order is placed after business hours, on a weekend or a holiday, the processing time starts the next business day. Processing time does not include shipping time with is USPS Flat Rate 2-3 day shipping timeframe. 

US Postal Service is utilized when shipping to P.O. Boxes and APOs/FPOs.

Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority and overnight delivery options is not available.

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Holiday Shipping 

Holiday shipping is 7-10 business days excluding weekends or holidays. This does not include the standard 2-3 day processing time. You will receive an email with a tracking number once your order is processed. 

All orders placed after November 15th will be shipped after December 1st as we prepare for Black Friday, Small Business Saturday and Cyber Monday. All orders will receive a special gift during the holdiays. 

Closing 

FCA Naturals is closed on all official US Holdiays.  July 4-9, 2017 we will be closed in observance of the owners Birthday. 

Return Policy

Due to the handmade nature of our products; All Sales Are Final! We are focused and committed to our customer's satisfaction with our products. Please know that we value your business and trust and we want you to be completely satisfied with your order! However, please know that because our products are handmade, we cannot accept returns (no exceptions). Butters, Oils, Shampoos and Gels, Conditioners are not eligible for returns due to variations in appearance and texture. If there is a problem with your order such as: damage while shipping, each package does have insurance and can be exchanged for the same item.  Please email info@fcanaturals.com or call 1-888-905-3339.
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Shipping & Damages
Unfortunately the shipping address can't be changed after the order is placed. Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier within 7-10 business days. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you. Please email info@fcanaturals.com or call 1-888-905-3339.
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Lost/Stolen Packages
FCA Naturals is not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we can not
reship orders that have been lost or stolen. If your package is not received within 10 business days (without notification of delay
from FCA Naturals) you must file a claim with USPS. We can assist you with this process, please contact us at customerservice@fcanaturals.com or call 888-905-3339.

Disclaimer

FCA Naturals LLC. bears no legal responsibility due to allergic reactions from usage of any of our products. Our products have been tested on Family and Friends. Our products have not been and are not required to be FDA tested and our
products are not intended to diagnose, treat, or cure any medical condition. If you experience irritation or an allergic reaction occurs, please discontinue use and consult a professional. If allergic reaction persists please seek immediate Medical Attention. Some of our products may contain ingredients derived from nuts. All included ingredients are indicated on the labels. If you have a nut allergy, please do not use these particular products.

If you are pregnant, please contact your doctor before using any of our products containing the following essential oils: Basil, Cinnamon, Clary sage, Clove, Cypress, Fennel, Hyssop, Jasmine, Juniper, Lemongrass, Myrrh, Parsley, Pennyroyal, Peppermint, Rosemary, Sweet marjoram, May Chang, Thyme. For more information on the use of Essential Oils and Pregnancy, this information was obtained from http://www.naha.org/explore-aromatherapy/safety.

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